Support & Maintenance for Your Custom Software
Continuous support. Optimal performance. For custom software we built or yours.
Continuous support. Optimal performance. For custom software we built or yours.
Our service provides seamless, ongoing care for your custom software, ensuring its peak performance and reliability.
Proactive Monitoring & Alerting
We continuously track your application's health and performance, catching issues before they impact you, ensuring maximum uptime.
Dedicated Client Communication
You get direct access to our support team via a private Slack channel for quick issue reporting and clear, timely updates.
Rapid Issue Resolution
Our team swiftly diagnoses and fixes bugs, errors, and unexpected behavior to minimize disruption and keep your business running smoothly.
Comprehensive System Documentation
We create and maintain detailed documentation of your application's architecture and code, ensuring consistent, reliable support.
Improvements & Updates
Depending on your chosen tier, we proactively implement minor feature enhancements, dependency updates, performance optimizations, and planned improvements.
Your custom software is unique, and so are its support needs. We offer specialized expertise across a range of application types.
Instead of worrying about common software challenges, imagine a future where your custom applications consistently drive success. Our Support & Maintenance service helps you achieve:
Ensure your application runs seamlessly, preventing costly downtime and keeping your business moving forward.
Proactively protect your data and reputation with continuous monitoring and rapid response to potential threats.
Optimize your application's speed and efficiency, delivering a superior user experience and boosting productivity.
Shift from expensive emergency fixes to predictable, budget-friendly maintenance that prevents major issues.
Gain immediate access to a skilled team that understands your system, reducing reliance on single developers and internal resource strain.
Keep your software agile and aligned with your evolving business needs through ongoing updates and strategic improvements.
Ensure your application runs seamlessly, preventing costly downtime and keeping your business moving forward.
Proactively protect your data and reputation with continuous monitoring and rapid response to potential threats.
Optimize your application's speed and efficiency, delivering a superior user experience and boosting productivity.
Shift from expensive emergency fixes to predictable, budget-friendly maintenance that prevents major issues.
Gain immediate access to a skilled team that understands your system, reducing reliance on single developers and internal resource strain.
Keep your software agile and aligned with your evolving business needs through ongoing updates and strategic improvements.
We believe in transparent pricing and clear value delivery. Our pricing is based on a thorough estimation process that ensures we can deliver your project successfully while maintaining the highest quality standards.
Requirements & Scope
We work closely with you to understand your business goals and define the project scope and goals in detail.
Effort Estimation
Our team analyzes the requirements to estimate the effort needed to deliver your project successfully.
Team Budget
We assemble the optimal team for your project and provide a detailed budget breakdown.
Uptime
Assurance
Cost per month:
100 – 700 €
Ideal for: Businesses primarily focused on ensuring their system stability, critical bug fixing, and uninterrupted operation.
Proactive monitoring and alert management
Rapid issue diagnosis and resolution
Dedicated communication channel
Comprehensive system documentation
Dedicated
Engineer
Cost per month:
1500 – 8000 €
Ideal for: Clients seeking continuous improvement and proactive maintenance without the overhead of a full team, allowing for steady evolution of their system.
Everything in Uptime Assurance, PLUS:
Dedicated Engineer
Proactive Updates & Improvements
Regular check-ins and progress reports
Responsiveness: Faster attention to critical issues and committed time for ongoing development/maintenance tasks
Dedicated
Team
Cost per month:
Contact Us
Ideal for: Larger applications or businesses where the software is a core, constantly evolving asset, requiring a comprehensive, agile approach to support and development.
Everything in Dedicated Engineer, PLUS:
Cross-functional team with PM & QA
Strategic Planning & Roadmap
Expedited development cycles
Highest priority for all requests
Responsiveness: Immediate attention and the most aggressive resolution times for critical incidents
Because every project is different, our pricing tiers are just a guide. We'll create a custom proposal based on your project's unique needs, timeline, and budget, ensuring you get the best value. Reach out for a tailored plan!
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We specialize in custom web applications, mobile applications, and business applications. We can support solutions we've built or take over existing projects.
Typically no. When we take over an existing project, our onboarding process includes a detailed audit of your system. This allows us to verify it aligns with our supported tech stack and expertise, ensuring we can provide you with seamless, effective support from day one.
Our responsiveness varies by tier, ensuring that critical issues receive prompt attention based on your chosen support level.
The Uptime Assurance tier focuses on keeping your current system running smoothly. New features, proactive updates, or improvements can be planned and executed separately on an hourly basis.
The time allocated in these tiers is designed for continuous engagement and does not typically roll over. Our goal is to work proactively on your system's health and evolution each month.
Need a tailored estimate?
Let's discuss how our custom software development services can help you achieve your business goals.
No sales pitches, just pure expert advice from our VP of Engineering to help you move forward.
Adrian Loffredo
VP of Engineering
No sales pitches, just pure expert advice from our VP of Engineering to help you move forward.
Adrian Loffredo
VP of Engineering
Postępu 15, 7th floor
02-676 Warsaw, Poland
inquiry@teacode.io
tax no: PL5213775495
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Join us as a freelancer!
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